Europe telecomms MSP title


We applied a consistent approach, underpinned by strong change management, to succeed in rolling out a multi - country MSP in a complex environment, enabling us to roll out a cost saving strategy that saved £1m in the first year


Company overview


A leading Global Telecommunications company, our client provides a range of communication and IOT products and services to consumers and businesses.

They operate mobile and fixed networks in 21 countries and partner in 48 more.

Against a backdrop of increasing volumes of non-permanent employees in the workforce the company has expanded its talent strategy beyond salaried workers and has set an ambition to attract and retain top non permanent talent.

To do this, they needed to evolve their workforce management programme to create a consistent platform with efficient processes, best in class supply, and technology enablement.

The industry is increasingly competitive and so cost control remains a first priority.

fast facts title

Fast facts

Europe telecomms MSP fast facts

12 countries


800 workers under management


SAP Fieldglass, plus Hays proprietary marketing, verification and reporting/analytics suite

Contract fully rolled out on target


Europe telecomms MSP challenge

The challenge

The client was determined to achieve value generation through cost savings but lacked the structure and the strategy to be able to consistently apply and measure efficiencies. Like many firms in the industry, their history of merger and acquisition, joint venture and partnership meant that different operating businesses had different processes, cultures and level of buy in.

The challenge was to create a single strategy that allowed for tailoring per country.

Find out how we generated £1m savings in the first year of operation with expectation this will increase further as the programme reaches maturity.

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