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Client Management & Operations

We manage over 150 contracts internationally, covering every combination of temporary and permanent recruitment. With on and off-site delivery teams managing niche, high volume, white and blue collar, executive, middle and senior management recruitment; we require a high number of skilled and expert recruitment professionals who ensure that our global customers receive the highest quality, most appropriate and diverse candidates for consideration, managing each through their own recruitment processes.

Client Management
Our client facing teams enjoy a full immersion in our clients’ cultures and working practices, providing a solutions-oriented approach to all recruitment challenges.

Most of the teams’ time is spent in front of clients, discussing a brief, selecting the most suitable candidates, providing feedback and facilitating on-boarding. The focus is achieving 100% client and candidate satisfaction by providing a responsive and efficient service.

To succeed in client management our teams need a pragmatic attitude, a patient disposition and an imaginative approach to problem solving.

Candidate Sourcing
Our delivery teams manage the recruitment of candidates for our customers, they are dedicated to specific clients and contracts. Using all recruitment methods available, harnessing social media platforms, traditionally and on-line advertising, Boolean search techniques on proprietary and on-line databases they search for the best talent.

Once identified our delivery teams help candidates though the recruitment process. They will screen each candidate for their suitability, assesses and validate experience, managing and coordinating interviews before guiding them through the offer and on-boarding stages.


Every one of our customers has their own independent compliance requirement. Those requirements and compliance obligations, which apply to the recruitment industry as a whole, must be completed before any new recruit is able to commence an assignment.

Our Compliance Team is responsible for managing this process on behalf of both Hays and our customers. Every member of the team is fully trained in recruitment law, and understands the variations and varieties of compliance requirements we must implement and manage. Our team guide new hires through the pre-employment screening process, helping and aiding wherever possible.

Contractor Care
Every week we hire, pay, redeploy and extend the contracts of thousands of workers on temporary assignments through Hays. Our Contractor Care Team provides a dedicated point of contact for every temporary worker through the lifecycle of their assignment.


Sales, Commercial & Bid Management and Project Services

About Sales & Bids
Our sales and bid teams power the growth of our MSP and RPO portfolio around the world and play a critical role in engaging with new customers as they consider the benefits of adopting an outsourced recruitment solution.

Our approach to sales is based around a consultative framework and best practice RPO and MSP models. This helps us understand the unique nature of each customer, their strategic objectives, current state and future needs/wants, before we consider the best solution. It sets us apart from our competitors and ensures our proposals are tailored to deliver. This requires our sales team to be experts in their fields to give comfort to prospective customers that we are the right partner for them.

Senior leaders or RPO / MSP programme managers whose passion is providing solutions to customer's medium / long-term needs are well suited to this role due to the long sales cycle.

Bid Management
Once key opportunities have been identified our Bid Team ensure all formal bid and tender processes are project managed to a successful conclusion. Ensuring all documentation submitted to prospective customers reflects our capabilities and experience and that our proposed solution is clearly articulated and understood.

People that succeed in the bid director and bid manager roles tend to have well-rounded understanding of how an RPO or MSP solution operates from time spent in an onsite operational role. With a natural development path that leads into sales management the bid manager roles are an ideal stepping stone for anyone looking to develop their recruitment outsourcing career into a senior management role.


Our commercial team provides financial modelling and commercial governance support to our RPO and MSP opportunities ensuring the sustainability our services. With backgrounds in senior commercial finance roles, this team coordinates the consolidation of our delivery costs and provides guidance around the most suitable commercial constructs for each unique client engagement as part of our sales process.



Project Services
Our Project Services team comprises a range of specialists in project management, change management, process analysis, configuration analysis and technology.

Our project managers are all Prince2 qualified and understand how to quickly scope and implement a new service to ensure the delivery of our customer’s objectives. They are supported by a team of systems configuration and business analysts who look at how a company currently works and assesses how to transition to the new service and configure any technology components.

The implementation of a new MSP or RPO often involves significant amounts of business change as much as it involves adoption of new technology, so we also look at the cultural, people and supply chain aspects too.