USA financial services msp


Achieving globalization and standardization in a large-scale company


Company overview


Multinational financial services company headquartered in New York. Providing wealth and asset management as well as investment banking services.

Our client has over 65 thousand full-time employees globally with over $43 billion dollars in wealth and asset management. For years, they have partnered with us globally. However, when it came to their U.S. presence, they had a long-standing relationship with a separate Managed Service Program provider.

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Fast facts

USA financial services fast facts

3,500 contract workers hired annually


Roles hired include customer service, transaction management, IT and professional services

Correctly categorizing SOW workers resulted in a reduction of 9,000 to 7,000 and $41 million in savings

Refining suppliers and implementing Direct Sourcing decreased time-to-offer from 23 to 12 days in year one

USA financial services challenge

The challenge

When our client approached us, they had grown frustrated with their provider due to a strict model and lack of flexibility when it came to requesting support outside of their current model to enable globalization. Our client needed an MSP partner who could support them globally. Because of the trusted partnership and clear accountability that had already been established with between us in other parts of the world, the decision was simple. We had the capability to handle the globalization where the other provider fell short.

Hays was the ideal partner for handling our client’s large-scale, global operations because of our already proven approach to total workforce management.

Find out how we supported our client to reduce their overall spend, improve their time to offer, increase their visibility and commitment of both their supply base and their hiring managers.

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