Utilising technology and talent analytics in an MSP
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UTILISING TECHNOLOGY AND TALENT ANALYTICS IN AN MSP
We've been providing workforce solutions globally for over 50 years, designing our services to help clients thrive in an increasingly complex world of work. Technology drives change in the workplace and now, technology and talent analytics are increasingly important to everyday MSP service delivery.
As AI in recruitment grows, managing data has become essential to prove a return on investment.
Our experts believe that every recruitment process should take a data-driven approach. Read on to learn more about the benefits of recruitment analytics for hiring and managing your talent.
How does a Total Talent MSP work?
A modern Total Talent MSP integrates people, processes and platforms to give organisations a competitive edge in talent acquisition and workforce management. At its core, it is a data-driven, tech-enabled solution that unifies all talent streams – permanent, contingent and everything in between.
Here's how a Total Talent MSP works in 2025:
- Supplier enablement and collaboration: A programme where we actively and transparently engage with vendor partners. Featuring strong communication, performance insights and shared goals, we want suppliers to be aligned and motivated to deliver top-tier talent.
- Extended talent ecosystem: To enhance cost control, compliance and agility, Hays taps into a broader mix of talent sources which also includes Statement of Work (SOW) providers, freelancers and digital marketplaces.
- Direct sourcing and talent communities: By leveraging your employer brand, we build and engage with your talent community, enabling lower costs, faster hiring and a stronger cultural alignment compared with more traditional staffing suppliers.
- Analytics-driven strategy: Decisions are backed by real-time data. From rate benchmarking to workforce planning, analytics power smarter, faster and more strategic hiring outcomes.
A Total Talent MSP isn't just a service, it's a strategic partnership with your business and the market. With the right mix of technology and insights, it transforms how you attract, engage and retain talent.
Why technology and talent analytics are core to MSP success
Technology and talent analytics are no longer optional, they are the foundation of modern MSP workforce solutions. As data-literacy is now a standard skill across HR and procurement teams, talent analytics are now central in how organizations measure and drive improvements.
An analytics-first MSP supports rate card development and market benchmarking. Utilising this data will enable valuable insights on worker availability, robust reporting. These insights allow data-driven decision-making at every stage of the talent management lifecycle.
Ultimately, a technology-enabled MSP built on accurate data analytics doesn’t just improve productivity, but it will also help to demonstrate value.
The benefits of Total Talent MSP
By combining technology with data-driven insights, a Total Talent MSP can help to improve hiring strategies and stay ahead of the market. Some of the benefits include:
- Driving efficiency: Leveraging technology and talent analytics helps to streamline the hiring process, reducing time-to-fill and improving consistency.
- Optimising decision making: Real-time insights support cost-effective, high-quality hiring.
- Adapting to market changes: Access to contemporary labour market data enables rapid responses to shifting workforce demands.
- Enhanced results with AI: AI-powered tools improve candidate matching, screening and provide insights into future hiring needs.
When built on transparency, collaboration and shared goals, a Total Talent MSP becomes a strategic partner. This delivers the vision of “MSP v4.0”.
How does technology improve workforce management?
As the competition for talent and digital transformation accelerates, technology in recruitment has evolved. Traditional tools like Vendor Management Systems (VMS) and Applicant Tracking Systems (ATS) now serve as integrated platforms that support the entire talent lifecycle from attraction to selection and onboarding.
Modern workforce management strategies also incorporate:
- HRIS systems.
- Online staffing platforms.
- Freelancer Management Systems (FMS).
- Talent marketplaces.
- Social media.
- AI and predictive analytics.
At Hays, we combine proven recruitment strategies with advanced technologies. By partnering with platforms like LinkedIn and Google and using recruitment analytics providers, we apply data science and AI to enhance sourcing, screening and selection.
Investments in automation, semantic searches, and AI help us streamline back-office operations and improve hiring results. This is how talent analytics drives efficiency and ensures access to qualified candidates.
How does Hays utilise talent analytics?
At Hays we’re in the business of change. Whether that means launching a new workforce programme or refining an existing approach. Our technology-enabled MSP solutions give clients a competitive edge and support their long-term success.
We build our strategic approach on data-driven consulting. Before designing a workforce management programme, we use our diagnostic tools to assess the current state of your talent strategy.
Through talent analytics we identify:
- The current state and the desired future state.
- Gaps in the recruitment journey.
- Priorities for improvements.
We then benchmark our data with wider market insights, including our experience across industries and organisations. Finally, we focus on change management and adoption to ensure the programme meets its objectives.
This proven methodology allows us to implement effective workforce management programmes quickly and with impact.
Adopt analytics in talent management today
The job market is evolving rapidly and businesses need to adapt to stay ahead. With our experience in talent analytics, market insights and MSP workforce solutions, Hays can help organisations to navigate the complexities of modern hiring.
By applying data analytics in recruitment, we help your hiring team to make smarter, faster decisions in attracting and retaining the right talent for long-term success. Speak to our team to find out more.
Learn more about technology and MSP solutions with Hays
AUTHOR
Andy Immens
MSP/RPO Programme Manager, Enterprise Solutions at Hays
Andy Immens is a seasoned MSP/RPO Programme Manager at Hays, overseeing operations across the Belgium region since 2016. With a background in several IT and sourcing roles, he brings a well-rounded perspective to stakeholder management, process design and solution delivery.
Andy is known for guiding clients through complex implementations and building scalable, high-performing teams. He played a key role in launching and growing long-term client partnerships, helping expand the Belgium arm of the Enterprise Solutions business. His strengths lie in data analytics, managing escalations and aligning diverse stakeholders around common goals - always with a practical, no-nonsense approach.