Candidate Care Team Support

CANDIDATE CARE TEAM SUPPORT

Candidate Care is the heart of our business; Candidate Care is being passionate about people by providing excellent customer service to all candidates working through Hays. We do this by being inquisitive and expanding our knowledge to become experts in our industry. Our ambition is to strive to be the best.

Working for one of our many clients, or hoping to, next steps, pay or something else? Our candidate care team have compiled a list of our most commonly asked questions to try and help you, and if after reading all this you're still not sure use the chat box at the bottom of the page and one of our team will try and resolve your query as soon as possible.

Frequently asked questions

Would you like to know more about your pension?

Would you like to know more about your pension?

Questions about your pension and your contributions?
 
Find out

Where do I go to submit my timesheet?

Where do I go to submit my timesheet?

Not sure how to access the system to submit your timesheet or how to submit it?

Find out

How and when will be paid?

How and when will be paid?

Have a question about your pay? Not sure when to expect your pay or what you need to do?

Find out

How do I get started? 

How do I get started? 

Not sure what forms and things you need to do to get started?

Find out

How do I take time off? 

How do I take time off? 

Not sure how to request annual leave? How much you'll be paid during your time off?

Find out

Want to know more about statutory payments?

Want to know more about statutory payments?

Questions about what you are entitled to and how to request these payments?
Find out

What should I do if I am called for Jury/Court service?

What should I do if I am called for Jury/Court service?

Have a question about if your pay will be impacted?
 
Find out

Unable to attend work due to illness?

Unable to attend work due to illness?

Not sure who to contact to let them know you'll be absent?

Find out

What does my payslip mean?     

What does my payslip mean?     

Not sure what your payslip means or have a question about your tax code?

Find out

How do I access Hays Connect?

How do I access Hays Connect?

Questions about how to access Hays Connect, need information about your pension or how to submit mileage?
Find out

What happens when I complete my assignment?

What happens when I complete my assignment?

Is your contract coming to an end and want to know what to do now?
 
Find out